PrivacyPolicy.

01Information we collect

• Personal information: your name, email address, phone number, and business name (if provided via forms or during service onboarding).
• Technical information: IP address, browser type, device details, and pages visited (collected via analytics tools and cookies).
• Text message consent: whether you agreed to receive customer care or marketing text messages, the wording you agreed to, and when.

02Purpose of collection

We collect information to:

• Deliver our services and provide customer support.
• Process inquiries, quotes, and orders.
• Enhance website functionality and performance.
• Send service updates, offers, or promotions by email or text message, only with your consent.

03Cookies & tracking technologies

We use cookies to improve user experience and analyze site usage. You can disable cookies in your browser settings, though some features may not function as intended.

04SMS messaging & consent

SMS consent message

By messaging, you agree to receive messages related to appointment reminders, status updates, and answers to FAQ’s at the provided number from Paymate POS. Message frequency varies, and standard message and data rates may apply. You have the right to OPT-OUT receiving messages at any time. To OPT-OUT, reply “STOP” to any text message you receive from us. Reply HELP for assistance.

Sharing of personal information

Paymate POS will not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to.

To run our website and deliver the services you ask for, your information may be processed by:

• Hosting providers or analytics platforms (e.g., Google Analytics).
• Email marketing or CRM systems.
• Legal authorities, when required by applicable laws.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

Opting out of text messages

You have the right to opt out of receiving text messages from Paymate POS at any time. To opt-out, you can reply “STOP” to any text message you receive from us.

After you reply STOP, we will send one message confirming you have been unsubscribed, and no further messages. For help, reply HELP or email Support@paymatepos.com. The full program terms are in our Terms & Conditions.

Consent and opt-in

By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.

Our forms have two optional boxes, both unticked until you tick them: one for customer care messages (replies to your enquiry, appointment reminders and account updates) and one for marketing messages (offers and promotions). Message frequency varies, and message and data rates may apply. We keep a record of your consent, including the wording you agreed to and when you agreed to it.

05Data retention

Your personal information is stored only as long as necessary for service delivery, compliance with legal obligations, or analytics purposes.

06Data security

We safeguard your information using encryption, secure storage, and access controls. While we take strong precautions, no system can be guaranteed 100% secure.

07Your rights

You have the right to:

• Request access to your personal information.
• Request corrections or deletion of your data.
• Withdraw consent for marketing communications at any time.
• Stop text messages at any time by replying STOP.

To exercise these rights, contact us at privacy@paymatepos.com.

08External links

Our website may include links to third-party websites or partners. We are not responsible for their privacy policies or content.

09Policy updates

This Privacy Policy may be updated as our services or legal requirements change. Updates will be posted on this page.

10Contact information

For questions or concerns regarding this policy, contact privacy@paymatepos.com.